The North Branch Water & Light Commission has officially merged with the City of North Branch.  Payments will now need to be payable to the City of North Branch.

The City of North Branch will be transitioning to a new software system and bill paying portal.  In the next couple of months, your bills may look slightly different with our new system.  The tentative transition date is April 1st, but we will give a notice when the portal is official.  Until this time, you can continue to pay as you have been.  When the bill paying portal is ready, everyone will receive a paper bill mailed to the billing address or physical property address on file.  For your protection, none of your personal information will transfer over to the new bill paying portal.  Therefore, you will need to log in once the site is completed and enter your mailing (ex. paperless or paper bills) and payment information (ex. auto pay with credit card or checking account).  If you currently receive your bill by mail and mail in or drop off a check in the drop box or city hall, nothing will change moving forward for you. 

We greatly appreciate your patience and understanding as we transition to a new system that will help us serve you better!


East Central Energy - North Branch's new electricity provider. Click here for more details!

EXCITING UPDATE!!! A newly implemented way to pay your bill over the phone! With this change you can make payments after hours conveniently and safely using our secure phone payment system. 

Customer Service Application

Customers with ONE water meter requesting sewer credit for pool fill:

Please take pictures of the meter before and after the pool is filled.
Email the following info to: nbwloffice@ci.north-branch.mn.us
1.) pictures of the start and end meter reads, include start time/date and end time/date
2.) pictures of the filled pool along with pool dimensions 


Resources:
Minnesota Energy Assistance expands to pay water bills – one application for help on energy, water bills and weatherization. Additionally, income guidelines have been expanded. Please click here to learn more and see if you qualify.


Lakes & Pines
Chisago County Economic Support
Salvation Army Heat Share 
211.org


Payments can be mailed to:
North Branch Water & Light
PO Box 910
North Branch, MN 55056
In person and drop box payments at 6408 Elm St.